Terms & Conditions
Shipping Policy
Delivery - Please check your order/orders received at the time of delivery and inform anyone collecting it on your behalf to follow the same procedures as well. If you do find any discrepancy with the bill and the items received, please inform the delivery person immediately. Deliveries once accepted will be considered complete. Shipping Policy: Shipping can take anywhere between 24-96 Hours depending on where we are shipping to. All orders are sent out with eco friendly packing. All orders received by us on this site will be shipped from Scotland, United Kingdom. We are using Royal Mail Service for our courier partner. Due to COVID-19, Longer Processing Times May Be Required For Orders, As Delivery Schedules Have Been Varied As Relaxations & Permissions Are Constantly Changing. Please Allow An Extra 3-5 Days For All Orders. Thank You For Your Patience.
Return Policy
Our return Policy is valid for 14 days. Please share your feedback and pictures for any complaint regarding packaged items withing 3 days from the date of delivery. You just need to drop us a mail at support@greendotuk.com mentioning that you want to return the product delivered and you will get a revert within next 24 working hours.The product should be unused and request should be raised within 3 days of delivery.Return shipment fees will have to be borne by the customer.As soon as we get the product back, we will provide a refund within 8-10 working days. Order Cancellations – Orders once placed, cannot be edited online, whereas when we do get in touch with you during the confirmation / order preparation stage you could add or subtract items, thereby generating a new bill/order.
Terms of service
By placing an order you are offering to purchase a product on and subject to the following terms & conditions. All orders are subject to availability and confirmation of the order pricing. Dispatch Times vary according to availability, but are usually processed within 3 business working days. Any guarantees or representations made as to delivery times are limited to India and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. if an order is out of stock, we shall advise you by email within 5 working days and offer you a refund. Pricing and availability Whilst we use our best endeavors to try and ensure that all details , descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any items which you have ordered, we will inform you of this as soon as possible and give you the option to revise your order at the correct price or to cancel the order. Delivery Costs MAY be charged in addition based on location. Please refer to the Shipping and Delivery section for more details. Payment Upon receiving your order we will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted. All prices are shown in INR unless otherwise stated. Prices mentioned on our website are inclusive of all taxes. Indemnity You agree to indemnify, defend and hold harmless GreenDotUK, Nutrinoll Ltd, Scotland, United Kingdom, its directors, officers, employees, consultants and agents, from any and all third party claims, liability damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms of Service. Usage You must not misuse this Website. You must not use any of the information on this Website for your own use. Refund Policy Refunds are processed in a maximum of 15 days from the date on which GreenDotUK receives returned goods. A refund cheque will be deposited in your bank account in case of Cash on Delivery orders. The cheque will be made in favour of the "Billing Name" you used when placing the order. In case of prepaid orders through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the bank account from which it was paid. Returns policy GeenDotUK follows a transparent, no questions asked returns policy for all full-price products bought off the online store (you can return unused products you have ordered within 15 business days of the date of receipt. Return shipment fees will have to be borne by the customer. Your Account and Registration Obligations You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website. Intellectual Property, Software and Content. All of the Intellectual Property, Software and content has been made available to you on or through this Website remains the property of GreenDotUK and are protected by copyright laws and treaties around the world. All such rights are reserved by GreenDotUK. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website. Disclaimer of Liability The material is displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Variation GreenDotUK shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. Complaints Hopefully, you will be satisfied with our service. However we operate a complaints handling procedure. Please email support@greendotuk.com in the first instance. Governing Law and Jurisdiction These terms and conditions are to be construed in accordance with the laws of India and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Scotland, United Kingdom. We’re always here to help; and you can reach out to us at support@greendotuk.com, in case of an issue, or call us / What'sapp at +447868769490. We appreciate your cooperation!
Privacy Policy
Privacy policy This privacy policy sets out how greendotuk.com uses and protects any information that you give greendotuk.com when you use this website.We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We at greendotuk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. What We Collect? We may collect the following information: Name and date of birth Contact information including email address Demographic information such as postcode, preferences and interests Other information relevant to customer surveys and/or offers What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests. Security We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How We Use Cookies? A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links To Other Websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling Your Personal Information You may choose to restrict the collection or use of your personal information in the following ways: Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@greendotuk.com We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at support@greendotukcom. We will promptly correct any information found to be incorrect. However, the internet is an ever-evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be. If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please write to us or speak to us at Email: support@greendotuk.com / Ph: +447868769490